Delegation Services
The Special Lounge Exclusively at the Imperial Hotel, Tokyo
The Imperial Hotel, Tokyo will be operating an exclusive lounge for use by of the delegation of the "25th Summer Deaflympics TOKYO 2025." Please take this opportunity to enjoy complimentary soft drinks.
URL：https://www.imperialhotel.co.jp/en/tokyo/special/tokyo2025deflympics-officialslounge
Service Overview
Dates & Times
Saturday, November 15, 2025 - Wednesday, November 26, 2025 10:00 - 16:00 Daily
Location
"The Rendez-vous AWA," Main Building 1F, The Imperial Hotel, Tokyo
Sample Menu
- Coffee (Hot / Ice)
- Tea (Hot / Ice)
- Juices (Grapefruit, Orange, Tomato)
Notes
- Entry is limited to individuals who possess the ID card for the "Tokyo 2025 Deaflympics." Please present your ID card to a staff member upon entry.
- Please note in advance that immediate seating may not be possible depending on the availability of seats.
- We do not accept reservations.
- "The Rendez-vous AWA" will resume its regular operating hours at 17:00.
Information Accessibility for Delegations
Information Accessibility and Communication Tools
To facilitate smooth communication during the Games, we invite you to make use of following information support services and communication tools.
Voice-to-text Conversion Apps
- Voice-to-text apps that recognize audio information in real time and translate it into multiple languages are convenient tool that make communication smoother.
- You may use a voice-to-text app you usually operate, or make use of "UD Talk" app, if necessary.
How to Use "UD Talk" App
- Please watch the explanatory video below and download the app to your smartphone and register Deaflympics dedicated account.
- To enhance the accuracy of audio information recognition and translation, vocabulary frequently used in competition have been pre-registered in this dedicated account.
UD Talk App： https://youtu.be/F1GsmtmuKbg
Remote Sign Language Interpreting Service
※For inquiries related to accommodation, transportation and ID cards only
- Should you encounter difficulties communicating with staff at accommodation facility or on bus during transit, in the event of an emergency, you may utilize the remote sign language interpreting service.
- Access the service via the QR code displayed at accommodation facilities and designated pick-up/ drop-off points.
- For detailed instructions on how to use, please refer to the explanatory video：
Universal Chat Board (Pointing Communication Tool)
- A board with icons for pointing communication, allowing quick and easy interaction between people who hearing, deaf or speaking different languages.
- Universal chat board will be provided with your ID card.
※ It can also be downloaded from the below website.
（English）https://deaflympics2025-games.jp/en/participation/UNIVERSAL-CHAT-BOARD/
SIM Cards for Delegations
About SIM Cards
- The SIM cards for use during the Games period will be distributed to delegations the time of ID issuance.
- The SIM cards offer unlimited internet access. Please feel free to use it for networking and other purposes.
- The period of use is limited to the duration of Games.
To learn more about USIM, please access to the URL below.
Important Notes
- The SIM cards we provide will differ depending on whether your smartphone is an iPhone or an Android device. Please inform us of your smartphone type when receiving your ID card.
- Based on the recent survey on the delegations website, we have determined the number of SIM cards per type and have prepared sufficient quantities, however the distribution will cease once stock run out.
- Only one SIM card per person.
- In case of damage or loss, we will not provide a new SIM card.
Establishment of Delegations Services Desk
Service Overview
During the Games period, Delegation Service Desk will be established at each official accommodation facility to handle enquiries from delegations.
- Assistance with check-in and check-out procedures
- Guidance on dining options
- Information on official transport services and bus timetable
- Offering a laundry service to athletes and officials during their stay
To facilitate smooth communication with each national delegation, multilingual communication tools displaying audio information in different languages and signage displays will be installed, as well as the English-speaking staff will be employed.
Operation Period
During the Games period：From 11 to 28 November 2025
Opening Hours：From 5:00 a.m. to 10:00 p.m.
Laundry Service for Delegations
Who can use the service?
-
Delegations who have booked their accommodation via the Official Travel Agency of TOKYO 2025 DEAFLYMPICS - JTB Corp :
Complimentary laundry service is available.
- Delegations who have arranged their own hotel accommodation :
Service is available as a paid option. Should you require this, please contact LOC.
Service Overview
- LOC will provide a laundry service during the Games period by distributing set number of free laundry tickets to each delegation.
- Laundry service requests will be treated by Delegation Service Desk located in each official hotel. Delegations' representatives may receive free laundry tickets for all members of team at Delegation Services Desk together with laundry nets.
When using laundry service
Please hand over your laundry net containing your items and laundry ticket to Delegations Service Desk. You will receive your laundry back in the laundry net as well.
Items that cannot be handled
Underwear, silk and other heat-sensitive items, judo (karate) uniforms, swimwear and other items that may shrink.
Operation Hours
- Laundry reception：till 8:00 p.m.
- Laundry collection：next morning from 8:00 a.m.
Requesting Extra Laundry Tickets
If necessary, additional laundry tickets can be purchased at Delegation Services Desk.
Additional Charge
-
Additional laundry ticket: 1500 yen (per piece)
-
Additional laundry net: 1000 yen (per piece)
-
Payment method: Credit card
Inquiries
Accommodation Group
Email address : accommodation(at)deaf2025.jp
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Meal Services
- LOC, is ready to accept reservations on paid meals as optional service through our official travel agency, JTB.
- Please check each paid meal condition written below. To make a reservation, contact to JTB.
- Meal reservation requests are handled on a first-come, first-served basis. If demand is high, we may be unable to accommodate your preference.
※No official transportation connected to meal services.
| Accommodation | Breakfast | Lunch | Refreshment | Dinner |
| In Tokyo (Exclude Oshima Island) |
Hotels (included in accommodation fee) |
Arrange your own (Payment due upon receipt) 【please check the "meal information"】 |
Provided at the TRA Hubs and competition venues | Provided at the TRA hubs and the accommodations 【Advanced reservation necessary】 |
| Fukushima (Football) |
Hotels (included in accommodation fee) |
Buffet at competition venues【Advanced reservation necessary】 | Provided at the competition venues | Hotels (included in accommodation fee) |
| Shizuoka (Cycling) |
Hotels (included in accommodation fee) |
Arrange your own (Food trucks available) ※Payment due upon receipt |
Provided at the competition venues | Hotels (included in accommodation fee) |
| Oshima Island (Orienteering) |
Hotels (included in accommodation fee) |
Meal at competition venues【Advanced reservation necessary】 | Provided at the competition venues |
Hotels (included in accommodation fee) |
Accommodations in Tokyo (Excluding Oshima Island)
Breakfast
- Included in the accommodation fee.
For early-morning competitions, breakfast may be provided outside the hotel.
Lunch
- Delegations are responsible for arranging their own lunch.
- A designated eating area, such as the spectator seating, is available at the competition venue for this purpose.
Dinner
- Only people who have booked accommodation with ATC can apply for the meal option.
- For enquiries or reservations, please contact us via email or AMARYS.
- As there are numerous restaurants near the accommodation, please refer to guides such as EAT Tokyo for options.
For details about the paid dinner option, kindly confirm with our official travel agency.
Accommodations in Fukushima Prefecture (Football)
Breakfast
- Included in the accommodation fee.
Lunch
- Delegations are responsible for arranging their own lunch.
-
Paid lunch option is available at the competition venue (J-Village).
-
The paid meal is planned to serve in buffet. Advanced reservation necessary.
-
If your team is interested in booking the paid meals, please contact JTB. For your information, there are no food outlets near the venues.
Dinner
- Included in the accommodation fee.
Accommodations in Shizuoka Prefecture (Cycling)
Breakfast
- Included in the accommodation fee.
Lunch
- Delegations are responsible for arranging their own lunch. There are spaces for athletes to eat.
-
LOC is planning to set food trucks around the cycling venue. The food price should be around 1,500 yen.
-
Details will be announced once finalised.
-
For your information, there are no restaurants near the competition venue.There are food outlets near the hotels.
Dinner
- Included in the accommodation fee.
Accommodations on Oshima Island (Orienteering - Middle and Long Distance)
Breakfast
- Included in the accommodation fee.
Lunch
- Delegations are responsible for arranging their own lunch.
- Paid lunch option is available near the competition venue (Oshima Onsen Hotel).
- The paid meal is planned to serve in buffet or set meal. Advanced reservation necessary.
- If your team is interested in booking the paid meals, please contact JTB.For your information, there are no food outlets near the competition venues.
Dinner
- Included in the accommodation fee.
Paid meals as optional service
- LOC, is ready to accept reservation on paid meals as optional service through our official travel agency, JTB.
In addition to providing a paid dinner option at certain hotels, LOC can offer a paid dinner option at Deaflympics Square and Ariake Coliseum via JTB. LOC is also able to introduce how to purchase prepaid cards, and meal coupons that can be used at nearby facilities.
Please check the " Information regarding meals（PDF: 1.2MB） " for detailed content and amounts.
For details about meals at the hotel, please refer to the " JTB Dinnig List（PDF: 283KB） ".
To make a reservation of the paid meals as optional service, contact to JTB.Please contact to JTB for details.
- LOC, is ready to accept reservations on paid lunch as optional service at football venues and Oshima Island venues through our official travel agency, JTB.Advanced reservation necessary.
Please think about making reservations of these paid lunch since there are no food outlets near these venues.
※ No official transportation connected to meal services.
Food and Beverage Options at the Competition Venues
Refreshments
- Refreshments (such as bottled water, bananas, energy bars, etc.) will be available at the competition venue.
- At the transportation hub, such as Deaflympics Square and Ariake Coliseum, LOC is planning to provide cup soups, instant noodles, and mixed nuts for the athletes as refreshments.
Food and Beverage Options Around the Competition Venues
- Maps showing the locations of convenience stores and other food/beverage outlets near the competition venues are available. Please click or scan 2D barcode for the relevant venue to access the map.
- Designated eating areas will be available at the competition venues.
・Maps of Convenience Stores and other Food Beverage Outlets Around the Competition Venues（PDF: 352KB）
Inquiries
If you have any questions regarding the above , please feel free to contact us.
Accommodation Group
Email address:accommodation(at)deaf2025.jp
As a countermeasure against spam mail, we have partially changed the description of the e-mail address.
We apologize for the inconvenience, but when sending an email, please replace (at) with @.
